All moonkalkbay.com products ship to local South African destinations. Regrettably no international orders will currently be shipped.
SHIPPING AND HANDLING FEES
Shipping and Handling charges are dependent on the product.
We require 48 hours to process your order. After your order has been shipped, delivery time within South Africa is 3-5 business days. Orders can be tracked locally with the shipper’s waybill number that will be provided once your order has been collected via email communication. Initial, new, limited and special product launches are subject to advertised shipping schedules, and delivery times may vary for these products as advertised. Products would be delivered on Mondays to Fridays between business hours unless a specific arrangement was made by the shipping company with the client.
DELIVERY OR SHIPPING INQUIRIES
Requests will be attended to per email or other communication: Any orders placed where confirmation has not been received by the client: within 24 hours. Any confirmed orders for which no waybill or tracking number has been issued or received: after 48 hours. Any undelivered local orders after tracking number received: after 5 working days. If there is a known reason for concern around your delivery, please do contact us anytime for assistance at firstname.lastname@example.org.
CORRECT SHIPPING | DELIVERY ADDRESS
Please ensure that you provide us with the correct shipping address, we cannot be responsible for orders sent to the incorrect delivery address provided by the customer. Please ensure the address given will be able to receive your delivery Monday to Friday in business hours.